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University of Southampton
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Is it worth upgrading to Cisco hardware for a 20-person office?
We’re currently using generic SIP phones and the audio quality is inconsistent, to say the least. We’re thinking about switching to Cisco IP phones via PMC Telecom to standardise our hardware. Has anyone made this jump? Is the stability increase worth the extra cost?
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We made a similar transition after struggling with inconsistent call quality on a mix of generic SIP phones. Standardising the hardware definitely improved reliability and made troubleshooting much easier. While Cisco is a solid choice, it’s also worth comparing other business-grade options before making a final decision. We evaluated several models and found that different brands suit different environments and budgets. If you're still researching, take a look at Snom IP phones as well. They offer good audio quality, reliable performance, and are fully compatible with many SIP-based phone systems.